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With the ongoing pandemic across Canada, sending gifts and showing your appreciation during this challenging time is more important than ever. A thoughtful gift shows your client just how much you value and appreciate their business. But, with more people working from home and many offices closed, gift giving this year is a bit more complicated than simply mailing or dropping off a gift at your client’s office.

If sending a gift to your client’s office isn’t an option right now, there’s still a way to show your appreciation with a hand-picked gift. Send a curated selection of artisan treats directly to your client’s home! We’ve put together 5 quick tips to keep in mind when requesting a client’s home address, to make things as simple and smooth as possible.


1. Make sure they’re working from home.

The rules for working from home, and working in an office, are complicated, and each business is choosing to handle the situation slightly different. Instead of assuming your client is working from home, make sure their office isn’t currently open.


2. Be transparent.

As tempting as it might be to sneakily find out your client’s address and send them a surprise gift, communication is always key when it comes to client relationships. When you email your client, make sure they know you’re asking them for their address to send them a thank you present. Otherwise, they may feel uncomfortable about you requesting their personal information, especially if they aren’t clear on what it’s for.


3. Let them know your timing.

While jetsetting holidays may be out of the question this year, remember that your client may be traveling locally. Be sure to include when you expect the gift would arrive, so they can make sure that they’ll actually be home to receive it.


4. Keep it short.
Giving context to your client is important, but don’t hide your request for their home address in a lengthy email — they might miss it! Even bolding your request for their address is a simple way for your client to scan your email and see what you’re getting at, at-a-glance.


5. Be kind!

This one is key. Remember that you’re asking for a piece of personal information, and consider how you’d want to receive that request. Be considerate, polite and kind in your email, always. If they feel uncomfortable sharing their address, respect their wishes and consider alternatives, like waiting for their workplace to open.

A well-thought gift during this strange year could be more appreciated by your client than ever. And, putting a little bit of extra thought into requesting their home address will make the whole experience feel like smooth sailing. Explore this year’s curated selection of gifts to get started. Plus, order before November 1st and receive a custom-branded greeting card for free, or a custom-branded ribbon for just $1.50 (regularly $6.50). Or, get both for $2.50. (Offer not valid in conjunction with other offers.)

Bottom line: Sending a gift to your client’s home is the perfect, thoughtful solution for anyone working from home. Remember to be thoughtful, considerate, and clear when asking for your client’s home address.

PS — If you’re looking for some direct inspiration, we wrote up a quick sample email that you can use as a template. 


Email template to send your clients

Hi [name]!

Hoping your week is going well. We really enjoyed working with you this past year, and would love to send a small token of our appreciation.

Knowing that your offices are closed, is there a home address you could provide for us to send a small gift to? We estimate it would arrive [add in the estimated arrival week], and all you’d need to do is be there to expect it! Let me know if you have any questions, or if another time or place would work better.

Thank you so much, and wishing you a great week!

[Your name] from [your company]