Frequently asked questions
Frequently asked questions
Yes. We ship wine from both our Vancouver and Toronto locations, and we can include a bottle on gifts going to addresses in British Columbia and Ontario. Provincial liquor rules mean we cannot ship wine outside those two provinces. Call us on 1.800.848.6102 and we will take you through our local winery partners.
Yes. The simplest is adding your logo to a gift we already make, which starts at 25 gifts. Beyond that we design gifts from scratch around your brief, starting at 50. Our branded gifts page covers logo and packaging options; our custom gift boxes page covers designed-from-scratch programmes, including lead times and minimums for each.
Yes to all three. Vegan, nut-free and gluten-free options are made as variants of our standard gifts, and you can filter for them on any collection page. Spa and housewarming gifts work well as non-food alternatives. We can often swap items to suit a specific need, so call us on 1.800.848.6102. We cannot guarantee our makers work in certified nut-free or gluten-free facilities.
No, we do not offer certified kosher gift baskets. Most of our food items do not contain non-kosher ingredients, but none of our gifts exclusively carry kosher certification, and we will not describe them as kosher. If certification matters for your recipients, we would rather tell you now than have a gift arrive that does not meet the requirement.
Yes, free of charge, on every gift. During checkout you can personalize a card message for each gift in your order, so a multi-recipient order can carry a different message for every person. The card is printed and placed inside the gift box before it ships.
No, we use gift boxes rather than baskets. Our award-winning boxes are made locally from recycled paper fibre, which cuts out the wasteful packaging the conventional gift basket industry is known for. They hold and present a gift the same way a basket would, so if you are shopping for a gift basket, this is what arrives.